Wells Fargo Borrower Got Unneeded Insurance, and Ruined Credit
Ms. Temple of Wells Fargo said: “We recognize there were a number of customers who experienced difficulty verifying with Wells Fargo
and our vendor if they had insurance and we are sorry that Mr. Dunlap experienced this challenge.”
On July 1, Mr. Dunlap’s loan statement showed, Wells Fargo charged $1,079 for insurance on the car — the first time such a charge had appeared.
“Those people would say, ‘We’ll get back to you,’” Mr. Dunlap said, “but nothing would happen.”
He even tried reaching the bank’s board, Mr. Dunlap said.
Mr. Dunlap said he didn’t know about the charge and records show he made his regular loan payment in July.
“I never missed a payment and I always had insurance,” Mr. Dunlap said in a phone interview.
Jennifer A. Temple, a Wells Fargo spokeswoman, acknowledged in a statement “that our customer service
and our processes did not measure up and we are working with Mr. Dunlap to make things right.”
Mr. Dunlap’s story began in March 2016 in Jamestown, N. D., where he worked transporting recreational vehicles.
