Trussville, Alabama's Grandview Medical Center Freestanding Emergency Department opened in May, 2023. The city has recently welcomed medical practices to set up larger operations in the community. Are they able to handle the inevitable problems that will arise related to service? After my negative patient experience in 2019 with this hospital I can not recommend them and urge caution.
I share My 9/27/23 phone call to CEO Daniel McKinney of Grandview Medical Center (located off highway 280, Birmingham, Alabama). Regarding failed attempts to reach Grandview Neurology & Dr. Kyle Hudgens MD: The practice & doctors who failed to provide adequate services to me as a patient in a 2019 visit. I am still receiving bills from this 4 years following the actual appointment with neurologist Kyle Hudgens MD.
I was connected to a receptionist who identifies by the name "Ronnie", she proceeds to ask my DOB to access my personal health info (medical chart). I request her last name, to which she refuses (she offers to give "her initials"), then I tell her unless I am given a first and last name of the staff, I cannot continue speaking to her about my personal health information. I am denied again and then hung up on. I was not offered to be transferred to any representative who would tell me who I am talking to, this unacceptable for a legitimate business making this much money. Doctors Natalya Belotserkovskaya, M.D., James Strong, M.D. & Stephen P. Suggs, M.D., FAHA, FAAN are also employed here.
Grandview Medical Center is one of the largest hospitals in Alabama (434 beds). The office I called employees specialist MDs who make around $140 per hour ($260,000 annual salary (ONE OF THE HIGHEST PAID PROFESSIONS IN THE USA, 2023)) after obtaining a bachelor's degree from a medical university (4 years PLUS 3 to 7 years in internship and residency programs), anonymous staff representing such medical doctors is not professional in my opinion. Prospective medical patients considering this hospital & MD's take note of my experience.
Attempts bring negligence issues to the responsible parties have not been successful over 4 years, my calls to Grandview are never returned.
Re: A bill I received in August, 2023 from ARC Management Group based out of Kennesaw, GA for a Grandview Neurology / Kyle Hudgens MD medical visit I wasted my time & money getting involved with in 2019. 4 years later, I have tried to contact them about my visit several times and calls are never returned. I am still waiting on proper service for my injury which I DID NOT receive in that visit. Hudgens should have been a MD of adequate skill to assess my condition but simply stated he could not explain my pain. He foolishly recommended I do range of motion exercises (I may have fractured the foramen magnum of my skull - SEE IMAGES). This MD also withheld medical records in a formal request (HIPAA) - I REQUESTED EVERYTHING - BUT what is listed as "Form 6/12" was not given to me.
