A new EMR customer review dated June, 2026 reports:
"Frequent failures, when you call tech support with an issue they act as if it's your problem not theirs demanding that you do leg work because their program failed. Work orders frequently take weeks to get resolved. I've had one open for multiple years and it still hasn't been resolved. They can send me monthly emails with updates saying they haven't gotten to it but no resolution of the issue. The radiology department frequently misses obvious fractures on x-rays."
This backs up my own experience dealing with EXPERITY. I am a misdiagnosed patient who had an x-ray misread by Experity's Dr. Ana Maria Echenique M.D. in 2019. $175 x-ray taken at AFC Urgent Care (American Family Care) outsourced to Experity. She stated I had no injury present but a translucent oval appears in the actual images where in other CT & MRI you can see broken skull bone and several inch diameter infection. My injury in actuality was a broken basilar skull / head trauma. It may cost over $1,000,000 USD to treat.
Curiously, on the radiology report (telemedicine) it lists only a phone number below Echenique's name but no company or practice title. Dialing this lead to Experity.
I called Experity in early April, 2022 to have it possibly reread (and the error fixed). "Marjorie" (Experity) used social engineering tactics to have me give her access to my old medical images from the urgent care clinic AFC (American Family Care), with the understanding that it was going to be reread for me (the error corrected and correct diagnosis given). I gave permission to get the records. I was told I would be called back repeatedly. My calls were never returned. When I called back a week later I was told Experity management made a decision that reread request could not be honored. They used me to get permission to access the records and once they looked at the images again they cut and run and dumped me. Possibly a HIPAA concern. AFC also would not support me to get the correction via Experity or correct the error themselves. $175 with no results.
The fact these following doctors would take referrals from AFC is now a big enough red flag to anyone who knows but:
Referred on to highway 280 neurologist (Kyle Hudgens / Grandview Neurology) and 50 year experienced orthopedic doctor (Perry L. Savage Sr. / OrthoAlabama Spine & Sports) (the x-ray reread was problematic to getting the specialists to take my concerns seriously and the additional MRI & CT I showed them was dismissed as showing no injuries) these doctors would not acknowledge my injury cost me $300 x 2 = $600 fee.
I called Experity CEO David Stern also and left a message on his voicemail (recorded call see my videos) about what happened to me. Call was never returned.
