Before you call 911, someone had to sit in a dark room and decide they could handle your worst day. Here's what that life actually looks like.
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VIDEO TOPICS/TIMESTAMPS
0:00 The Trainee
3:57 The Call Taker
7:07 The Dispatcher
9:57 The Senior Dispatcher
11:45 The Communications Training Officer
14:01 The Shift Supervisor
16:19 The Quality Assurance Coordinator
18:31 The Operations Manager
20:31 The Center Director
23:18 The Ghost
