In this conversation with HousingWire’s Allison LaForgia, Jim Rosen, Chief Product Officer at Mortgage Cadence, shared how his experience across mortgage technology has shaped his approach to AI, product leadership and the next evolution of lending. After more than a decade at Mortgage Cadence, Rosen said the industry’s ability to adapt through major shifts gives him confidence as AI in mortgage lending creates another turning point.
“My experience in my role in product and the different roles has really given me a perspective of resiliency of this industry,” Rosen said. “As we’re dealing with a new sea change here in this AI summit and what AI is bringing to not just technology for mortgage, but just how we live and act as human beings, we’ve got a real chance here to do something transformational, not just evolutionary.”
For Rosen, that transformation should strengthen the human relationships at the center of homeownership, rather than replace them. “At the cornerstone of the financial transaction involved in acquiring a home is a relationship built on trust, built on confidence, and built between people, experts, and people who are trying to do something transformational for their family,” he said. “That’s a human concern. That’s not a technology concern.”
The opportunity, he said, is to use AI to remove tasks that keep mortgage professionals from focusing on borrowers. “If I can take a loan officer or a processor or an underwriter, and I can deploy intelligent automation that allows them to be more productive, to make that closing happen on time, or to make it happen faster so they get their money faster, then what we’re doing is we’re facilitating that dream,”
Rosen went on to say, “We can allow the humans to engage with each other as opposed to checking tasks off a list or being part of the process. We can elevate them above the process.”
